These Terms & Conditions govern your use of the GROWELLSLEEP website and the purchase of products from GROWELLSLEEP, a brand owned and operated by Growell Solutions. By accessing this site or placing an order, you agree to be bound by these terms.
GROWELLSLEEP is a premium sleep brand designed & made in Trichy, at our own factory in Tiruchirappalli, Tamil Nadu. All products are sold directly by GROWELLSLEEP / Growell Solutions, factory-direct, unless otherwise stated.
All orders are subject to product availability and confirmation of the order price. GROWELLSLEEP accepts Cash on Delivery (COD) and online payment — Cards, UPI, Netbanking, Wallets, and EMI — processed through our payment partner Razorpay, an RBI-authorised and PCI-DSS compliant payment gateway. GROWELLSLEEP never collects or stores your card, UPI or banking details directly; these are handled entirely by Razorpay and, for EMI, your issuing bank.
Where offered at checkout, EMI lets you pay for your order in monthly instalments instead of one lump sum. EMI is provided by your bank or card network through Razorpay, subject to your own bank's eligibility criteria, interest rates, and terms — not set or guaranteed by GROWELLSLEEP.
GROWELLSLEEP currently delivers and installs within Tiruchirappalli and the surrounding service area — see our Delivery & Service Area page for coverage and to check your pincode. Delivery timelines are estimates and may vary by location.
GROWELLSLEEP's liability is limited to the value of the product purchased. GROWELLSLEEP is not liable for indirect or consequential damages arising from product use.
These terms are governed by the laws of India, with courts in Tamil Nadu having exclusive jurisdiction.
For questions about these terms, contact support@growellsleep.com.
This Privacy Policy explains what information GROWELLSLEEP collects when you use this website or place an order, and how that information is used.
GROWELLSLEEP does not collect or store your card, UPI, netbanking or banking details. Online payments (including EMI) are processed directly by our payment partner Razorpay and, where applicable, your issuing bank — GROWELLSLEEP only receives a payment confirmation and reference ID, never your raw card or account details.
Your information is used to fulfil and deliver your order, provide order tracking and customer support, maintain your account and wishlist, and check delivery serviceability for your pincode. We do not sell your personal information to third parties.
Order and account records are retained for as long as your account is active or as required to meet legal and warranty obligations.
You may request access to, correction of, or deletion of your personal data by contacting support@growellsleep.com. Guest checkout orders can be looked up without an account via our Order Tracking page using your order number and the contact details used at checkout.
Refunds apply to eligible returns under our 100-night trial (minimum 30-night break-in period) or approved warranty/transit claims, regardless of whether you paid via Cash on Delivery, UPI, Cards, Netbanking, or EMI.
To qualify for a trial refund, you must have slept on the mattress for a minimum of 30 nights (to allow spinal adjustment) and submit your return request before Day 100. Following our on-site hygiene and safety inspection, GROWELLSLEEP provides free pickup within our 50 km delivery circle and processes a 100% full refund with zero restocking fees within 5–7 business days.
For approved returns outside the trial window (e.g. transit damage or verified defects), see our Return & Replacement Policy below. Approved refunds are processed within 5–7 business days of the item being received and verified at our central hub.
If you paid Cash on Delivery, refunds are remitted via direct bank transfer (NEFT/IMPS) or UPI to the account details provided by the buyer. If you paid online via Razorpay (Card, UPI, Netbanking, Wallet), the full amount is credited directly back to the original source payment instrument.
For orders financed via credit or debit card EMI, refunds are credited back through Razorpay to your issuing bank according to standard banking settlement cycles. Any interest or processing fee already levied by your bank is governed by your bank's cardholder agreement.
Because every GROWELLSLEEP mattress and custom cot is handcrafted to order at our Tamil Nadu factory, cancellation terms are structured by production phase.
Orders can be cancelled free of charge with an immediate 100% refund before factory cutting and assembly have started. Contact our showroom team immediately via WhatsApp (+91 98944 29521) or email support@growellsleep.com with your order number.
Once a standard-size mattress has entered production, order cancellation cannot be processed because materials have already been custom cut. However, your purchase remains fully protected by our 100-night sleep trial once delivered.
Custom-dimension mattress builds and bespoke teakwood cots cannot be cancelled or modified once fabrication begins, as these units are non-standard and engineered exclusively to your millimeter specifications.
We want you to experience genuine orthopedic relief. When switching from an older, sagging, or differently constructed bed, your muscles, joints, and spine require 3 to 4 weeks to adapt to healthy ergonomic support.
30-Night Break-In Requirement: Customers must sleep on their new GROWELLSLEEP mattress for a minimum of 30 nights from the confirmed date of delivery before initiating a trial return or comfort-exchange request. If, after completing this 30-night adjustment period, you are not completely satisfied, you may raise a return request anytime between Day 31 and Day 100.
Most sleep dissatisfaction arises from slight firmness mismatch or slight cot dimension errors. Because our factory is local in Tamil Nadu, GROWELLSLEEP provides two convenient adjustment options before you need to request a complete return and refund:
Because mattresses are personal bedding items, strict sanitary and occupational safety standards are enforced to protect our delivery personnel and warehouse handlers:
If your shipment arrives with shipping carton damage or does not match your ordered size, contact us within 48 hours of delivery with photos at support@growellsleep.com or WhatsApp +91 98944 29521. We will dispatch an expedited replacement at no extra charge.
Custom-size mattresses, bespoke furniture/cots, pillows (due to personal hygiene contact), and mattresses failing the hygiene inspection are excluded from the 100-night trial. Manufacturing defects remain covered under our 10-Year Warranty.
After completing your 30-night adjustment period, look up your order on our Order Tracking page, or contact us directly via WhatsApp (+91 98944 29521) with your order ID and invoice. Our sleep specialist will arrange your Comfort/Size replacement or free return pickup.
GROWELLSLEEP operates dedicated in-house logistics vans serving addresses across a 50 km radius centered on Tiruchirappalli (including Thillai Nagar, Tennur, Srirangam, Cantonment, K.K. Nagar, Thuvakudi, Lalgudi, Samayapuram, Musiri, Kulithalai, Manapparai, Viralimalai, Keeranur, Thanjavur, and Pudukkottai). Check your 6-digit postal code on our Delivery & Service Area page.
Every GROWELLSLEEP mattress is transported completely flat in protective heavy-gauge packaging — never vacuum compressed, crushed, or machine rolled into a box. This ensures internal pocket coils and high-resilience foam layers remain in 100% factory-fresh condition with zero structural degradation.
Same-day or next-day delivery across Tiruchirappalli core municipal areas; 24 to 48 hours across the broader 50 km regional belt.
Standard delivery and bedroom setup are completely free across all serviceable pincodes within our 50 km zone.
Every GROWELLSLEEP mattress carries a 10-year warranty from the date of delivery, covering:
Contact us via WhatsApp, phone, or support@growellsleep.com with your order number and photos of the issue. We will inspect and, if covered, repair or replace the product at no cost.
Product images are for illustration; actual color and texture may vary slightly due to display settings and lighting. Comfort and firmness are subjective — the same product may feel different to different sleepers, which is why we offer a 100-night trial rather than relying solely on descriptions.
Every effort is made to keep product, pricing and availability information on this site accurate and up to date; GROWELLSLEEP reserves the right to correct errors, including pricing errors, at any time.
GROWELLSLEEP is committed to making this website usable for as many people as possible, including people with disabilities. We aim to follow recognized accessibility guidelines in the site's design, including readable text sizing, sufficient color contrast, and keyboard-navigable controls.
If you experience any difficulty accessing content or using any feature of this site, please contact us at support@growellsleep.com so we can address it.